Grievance redressal

Raising a complaint

Most problems are fastest to fix with the organizer of the event you booked. If that does not resolve it, it comes to us. This page sets out each stage, who is responsible, and how long it should take.

Stage 1 — The event organizer

Questions about entry, timings, accessibility, the venue or a ticket transfer belong to the organizer running the event. Open a conversation from the ticket itself, in your tickets, and choose Contact the organizer. Messages go through Onlybees, so both sides keep a record and neither sees the other’s contact details.

Organizers are required to respond within 24 hours. If nobody answers within 48 hours, the conversation escalates to us automatically — you do not need to chase it.

Stage 2 — Onlybees support

Refunds, cancelled events and denied entry come to us straight away rather than waiting for an organizer to respond, because those are our responsibility as the marketplace regardless of who sold the ticket. So does anything an organizer has failed to answer in time.

You can also reach support directly at [email protected] or +91 8787740538.

Stage 3 — The Grievance Officer

If support has not resolved your complaint, or you are unhappy with how it was handled, you can escalate to our Grievance Officer. This is also the route for complaints about content posted on the platform and about how we handle your personal data.

Our Grievance Officer is being appointed. Until the appointment is published here, send escalations to [email protected] marked “Grievance”, and address written correspondence to Onlybees Private Limited, Lady Veronica Ln, Nongkynrih, Laitumkhrah, Shillong, Meghalaya 793003. The timelines below apply to those escalations in the meantime.

How long it takes

• We acknowledge every complaint within 24 hours of receiving it.
• We aim to resolve it within 15 days. Where a complaint needs longer — for instance because it depends on a payment reversal by your bank — we will tell you why and give you a date.
• Complaints about unlawful content are actioned within 36 hours of us receiving valid notice.

If you are still not satisfied

Nothing here limits your rights under the Consumer Protection Act, 2019. You can approach the National Consumer Helpline on 1915 or through consumerhelpline.gov.in, or file a complaint with the appropriate consumer commission.

Who we are

Onlybees Private Limited
Lady Veronica Ln, Nongkynrih, Laitumkhrah, Shillong, Meghalaya 793003
[email protected]

Onlybees is a marketplace. Events are run by independent organizers, whose identity and contact details are shown on each event page. See our Terms of use, Privacy policy and Refund policy.