Cancellation & refund policy

1. Event Cancellation

If an event is canceled by the organizer or OnlyBees, customers will be eligible for a full refund. The refund process will be initiated automatically, and customers will be notified via email.

2. Customer-Initiated Cancellation

Customers may request a cancellation and refund up to 7 days before the event date for a full refund.

Cancellations made less than 7 days before the event may be eligible for a partial refund at the discretion of Onlybees and the event organizer.

3. Process for Requesting a Refund:

To request a refund, customers must provide the following details:

• Event Name
• Date of the Event
• Booking Reference Number
• Customer Name
• Reason for Cancellation

To request a refund, customers must provide the following details:

Refund requests can be sent to [email protected] or submitted through the Onlybees website.

4. Refund Timeline:

Refunds will be processed within 7-10 business days from the date of cancellation approval.

The refund amount will be credited back to the original payment method used during the purchase.

5. Non-Refundable Scenarios:

No refunds will be issued for no-shows or late arrivals.

Any service fees or charges associated with the ticket purchase are non-refundable.

6. Special Circumstances:

In cases of force majeure (e.g., natural disasters, pandemics), Onlybees will review refund requests on a case-by-case basis.

7. Contact Information:

For any queries or issues regarding cancellations and refunds, customers can contact Onlybees customer support at 8787740538 or email [email protected].